Return Policy
At Diamond Dream Art, we strive to ensure that every customer is satisfied with their purchase. If you encounter any issues with your product, we are here to help. Please review our returns policy below:
Eligibility for Returns
-
Returns are accepted if the product is defective, damaged, or if there is an issue with your order.
-
To be eligible for a return, the item must be in its original condition, including packaging, and must not show signs of use or alteration.
Return Process
-
Contact our customer support team within 30 days of receiving your order to initiate a return. Please provide your order number and a brief description of the issue.
-
Once your return request is approved, you will receive instructions on how to return the product.
-
Customers are responsible for the shipping costs associated with returning the item.
Refunds
-
After we receive and inspect the returned product, we will notify you of the status of your refund.
-
Approved refunds will be processed to your original method of payment within 7 business days.
Exceptions
-
Custom products, such as personalized diamond painting kits, may not be eligible for returns unless there is a defect or issue caused by Diamond Dream Art.
We appreciate your understanding and cooperation. For any questions or concerns, please reach out to us at diamonddreamart@gmail.com